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Terms and conditions

General terms and conditions

1. Order verification
When you place an order, our company will check the information you provided to ensure that the information is correct, and the goods will be shipped as soon as possible. In order to protect the product inventory status, the company reserves the right to reject your order and limit the quantity of products purchased. At the same time, if the product is out of stock or system failure, the company has the right to cancel the transaction and does not need to bear any responsibility for this. If we cancel your order, we will notify you by email and refund the amount within 30 days of placing the order.

2. Price and payment
Lon10 Online Store reserves the right to change product prices and other information at any time without notice. We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your payment information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely responsible for any losses incurred or incurred by you in the transaction, and we are not required to bear any related losses in whole or in part under any circumstances.

3. Pickup Arrangement

Except for public holidays and when the typhoon warning signal No. 8 or above or the black rainstorm warning is in effect, we will ship the goods within 1 working day after accepting the order. In addition, certain products with larger volumes will take seven days or longer to be transported. Products of this category will be listed in the product introduction. We reserve the right to refuse delivery at our sole discretion.

4. Resale is prohibited
All goods in this online store are sold to users and must not be used for any illegal purposes. If the company has any doubts about the purpose of the ordered goods, the company reserves the right to cancel the transaction.

5. Return and exchange
After the online payment process is completed, all products will not accept returns and refunds except for specific conditions such as missing parts and missing parts. The company provides three-month replacement guarantee for most products, but the replacement products must be kept in complete packaging and accessories without any damage. If you have any questions, please email to info@lon10.com.hk